Customer Support Executive - Jobs and Internships HUB

Job Description

• Identify customer inquiries, concerns, and overall needs and provide accurate answers and resolutions via phone, live chat, and email.
• Provide remote software training to customers and follow up customers to make sure they’re using the software.
• Address customer complaints in a compassionate and patient manner via live chat and telephone.
• Research and follow-up with customer issues and report customer requests to the development team.
• Maintain a competent understanding of the company’s products and their functions.
• Follow company communication procedures, policies, and guidelines at all times.

Required Skills:

• Outstanding written and verbal English communication skills.
• Proven experience of customer interaction via Live Chat, Email & Call.
• Demonstrated experience using standard office software (such as MS Office, TeamViewer, Ring Central or similar call-center solutions) & web based technologies (such as dropbox and google drive etc).
• Preference will give to those who has working experience in a high-volume call center environment.
• Preference will be given to those who has IT/technical background or experience, knowledge about ERP or worked in a SAAS based software company.

Future Growth & Benefits:

• Health Insurance (IPD)- Self, Spouse & Children
• Provident Fund
• Paid Leaves (Casual, Medical & Annual)
• Subsidise Lunch/Dinner
• Maternity & Paternity Benefits
• Long Service Awards & Recognition
• Monthly allowances (Fuel, Parking, Mobile)
• Quarterly Performance Bonuses
• Paid Trips & Tours
• Profit/Stocks Sharing Plan (Tenured Employees)
• Pick & Drop is available for Females (Night Shift)

Job Type: Full-time

Salary: Up to Rs80,000.00 per month

Ability to commute/relocate:

• Lahore: Reliably commute or planning to relocate before starting work (Required)

Language:

• English (Required)

Shift availability:

• Night Shift (Required)

Application Deadline: 20/11/2022

Skills Required

• Communication Skills
• MS Excel
• MS Office
• Problem Solving