Customer Support Executive - Jobs and Internships HUB

Job Description

This is a pivotal role to be one of the first employees of an exciting mission-driven DaaS/SaaS-based company. We’re looking for an ambitious manager who will become obsessed with helping nurture our customers and being their champion both internally and externally.

• Make customer happiness your mission - managing all inbound customer communications, customer insights, and testing
• Be the voice of the customer, understand them inside-out,
• Be analytical, to understand and report on customer activity
• Responding to escalated customer support issues.
• Using your skills as a smart communicator, you’ll work with our customers to solve problems and maximize customer satisfaction
• Be our customers ’Hero' helping and educating them on the benefits.
• Nurture and grow relationships with our customers, to ensure they all have the optimal experience
• Help to grow the Customer Support Team
• You thrive in a mission-driven environment and want a key role in an exciting startup
• You have a minimum of 2 years plus experience working in a customer support role
• You have experience working with customer support platforms and tools
• You have great experience in writing emails and talking directly to customers (web and phone)
• You have experience managing social channels and conversations online
• You have a high capacity to get things done quickly to an impeccable standard
• You can coordinate, prioritize and manage multiple projects simultaneously
• You enjoy a lot of variety in your daily and weekly objectives
• You have strong organizational, writing, and numerical skills
• You are a confident and persuasive communication

Job Type: Full-time

Experience:

• Customer Service/Support: 2 years (Preferred)
• IT/Tech/ Software: 2 years (Preferred)

Language:

• English Language (Required)

Skills Required

• Communication Skills
• MS Excel
• MS Office
• Problem Solving