Primehr is looking for the position of "Associate Card Operations – Card Services" for one of its international bank. Relevant candidates can share resume at : firstname.lastname@example.org
Daily processing of post-issuance credit / debit card maintenance activities.
Ensure to process all the assigned activities accurately and in timely manner.
Highlight any exceptions immediately to the Team Leader.
•Data input – checking all incoming requests and confirming they are complete and accurate.
•Ensure that the daily maintenance activities are carried out in line with the laid down policies and procedures.
•Ensure performance of following activities are processed within the established turnaround time :
Card Cancellations Address Change Card Renewals.
Card Replacements Auto Payment Instructions Re-ageing etc..
•Responsible for consistently meeting the service standards and indicators for the Unit.
•Assist in managing and fulfilling maintenance related projects / assignments.
•Perform any other duties / responsibilities that are consistent with the employee role and assigned by the management.
•Demonstrate sprit of team work and effort.
•Strive to deliver superior service to meet and exceed card members expectations.
Knowledge, Skills and Experience:
• Good knowledge of general banking with good experience in post card issuance activities with processing accuracy.
• 1-3 years of cards domain/multi-discipline banking experience.
• Excellent communication skills(both written & verbal),Good analytical thinking/interpersonal skills
• Strong knowledge on MS Office tools, MIS reporting and analysis